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Rapid Order System – Privacy Policy

Last updated: 26th October, 2023
Thank you for choosing Tekt Industries' Rapid Order System ("ROS") for quoting on your new and exciting project. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using the ROS web application, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 PERSONAL INFORMATION

To provide you with accurate quotes and enhance your user experience, ROS may collect the following personal information:
  • Contact information: name, company, email address, phone number

1.2 Usage Information

We may collect non-personal information about how you interact with ROS, such as pages visited, time spent on the platform, and device information

2. How We Use Your Information

The ROS uses you information for the following purposes:
  • Providing quotes: utilising your personal information to generate instant quotes where possible, and manual quotes where not, for contract engineering and manufacturing services.
  • Improving services: analysing usage patterns to enhance our services.
  • Communications: sending relevant updates, notifications, and service-related information.

3. Information Sharing

ROS is committed to protecting your privacy. We do not sell, rent, or trade your personal or proprietary information to any third parties for any purpose. However, we may share your information with:
  • Downstream suppliers: essential for providing the contracted engineering services.
  • Legal compliance: to comply with applicable laws, regulations, or legal processes.

4. Information Sharing

We implement industry-standard security measures to protect your information from unauthorised access or disclosure. These include:
  • Requiring authentication before accepting project details or files.
  • Encryption during transmission and at-rest.
  • Least-privilege permissions configurations.
  • Multi-Factor Authentication required on all account.

5. Your Rights

You have the right to:
  • Access, correct, or delete your personal information.
  • Opt-out of non-essential communications.
  • Withdraw consent for data processing.

6. Data Retention

Tekt Industries retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and while your account is active.

7. Change to this Privacy Policy

Tekt Industries may update this Privacy Policy to reflect changes in our practices at any time. We encourage you to review this page periodically.

8. Contact Us

For any questions, concerns, or requests regarding your privacy or ROS itself, please contact us at info@tektindustries.com.

By using the ROS web application, you acknowledge that you have read and understood this Privacy Policy.