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Rapid Order System – Shipping Policy

Last updated: 15th November, 2023
Thank you for choosing Tekt Industries' Rapid Order System ("ROS") for quoting on your new and exciting project. We currently offer shipping services exclusively within Australia. Unfortunately, we do not provide international shipping options at this time.All orders must have a valid Australian shipping address for processing.

1. Shipping Methods

We strive to provide efficient and reliable shipping services. Our standard shipping option ensures timely delivery within specified regions across Australia. Express shipping is available for those seeking expedited delivery, with associated costs outlined during the order process.

2. Order Processing Time

Orders are typically processed within 1-2 business days from the date of purchase. Please note that processing times may vary during peak seasons, promotional periods, or due to unforeseen circumstances. We appreciate your understanding in such cases.

3. Shipping Costs

Shipping costs are calculated based on the selected shipping method and the destination address. These costs will be clearly outlined at the time of purchase. Free shipping may be offered during promotional events or for qualifying orders as indicated on our website.

4. Information Sharing

For transparency and convenience, order tracking information will be provided once the order has been dispatched. Customers can track their orders using the provided tracking number through our designated tracking portal.

5. Delivery Estimates

While we strive to meet delivery estimates, please note that actual delivery times may vary based on factors such as location, shipping method, and external postal services. Estimated delivery times are provided for guidance purposes only.

6. Shipping Restrictions

We regret to inform our valued customers that we currently do not offer international shipping. All orders must have a valid Australian shipping address. We appreciate your understanding and cooperation regarding these shipping restrictions.

7. Returns and Refunds

For information regarding returns and refunds, please refer to our dedicated Returns Policy. We aim to provide clear guidelines and support to ensure a smooth process for our customers.

8. Contact Information

For any questions, concerns, or requests regarding your privacy or ROS itself, please contact us at info@tektindustries.com.

By using the ROS web application, you acknowledge that you have read and understood this Privacy Policy.